How we collect, use and protect your personal data, and the rights you have under the Botswana Data Protection Act 18 of 2024.
Effective date: 2025
Printing and Publishing Company Botswana (“PPCB”, “we”, “us”, “our”), registration number BW000005566, of Plot 5647, Nakedi Road, Broadhurst Industrial, Gaborone, Botswana, operates www.ppcb.co.bw (the “Website”). We are the data controller for the personal data described in this policy.
This policy explains what personal data we collect when you visit our Website, respond to our advertising (including Google Ads), contact us or buy from us; how we use and share it; and the rights you have under the Botswana Data Protection Act 18 of 2024 and other applicable laws.
By using the Website you acknowledge this policy. Where we rely on your consent, we will ask for it separately and you may withdraw it at any time.
| Category | Examples | How we get it |
|---|---|---|
| Contact details | Full name, company or organisation, email address, phone number | Request a Quote and contact forms, email, phone, WhatsApp |
| Job details | Service, quantity, size, colours, paper, finishing, deadline, notes | Request a Quote form |
| Artwork and print files | Designs, text and images you send for printing, which may contain other people's personal data | Email and file transfer |
| Order and delivery details | Delivery address, recipient contact, invoices, payment records | Orders and fulfilment |
| Device and usage data | IP address, browser, device type, pages visited, referring site | Cookies and similar technologies |
| Advertising data | Which ad you clicked, campaign, keyword, click ID (gclid), quote requests completed | Google Ads tags and cookies |
We do not knowingly collect sensitive personal data (such as health, religious or biometric data) through the Website. Please do not send it to us.
We do not sell your personal data. We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.
Our Website uses cookies and similar technologies. Essential cookies make the site work; analytics and advertising cookies are used only where you have accepted them through our cookie banner, which you can change at any time. Full detail is set out in our Cookie Policy.
When you click one of our Google ads, Google places a cookie on your device. If you then complete an action on our Website (for example, submitting a form or making a purchase), Google and we can tell that the ad led to that action. We see only aggregated reports, not your identity.
We use Google Ads remarketing to show our ads to people who have previously visited our Website. Third-party vendors, including Google, use cookies to serve ads based on your past visits to our Website and other websites. Google’s use of advertising cookies lets it and its partners serve ads to you based on those visits.
We use Google Analytics to understand how visitors use the Website. It collects usage data such as pages visited and device type.
Our homepage embeds a YouTube video in privacy-enhanced mode (youtube-nocookie.com), so YouTube does not set tracking cookies unless you play the video.
To learn how Google uses data from sites that use its services, see How Google uses information from sites or apps that use our services.
We share personal data only with third parties that perform services on our behalf, under contracts that require them to protect it and use it only for our instructions:
We process personal data where it is necessary to perform a contract with you or take steps you request; to comply with legal obligations; for our legitimate interests in running and promoting our business, balanced against your rights; or with your consent (for advertising cookies, remarketing and marketing messages).
Some of our service providers, including Google, store data outside Botswana. We transfer personal data only where the Data Protection Act 18 of 2024 permits it — for example, where the recipient provides adequate protection or appropriate safeguards are in place, such as contractual clauses.
We keep personal data only as long as needed for the purposes above:
| Data | Kept for |
|---|---|
| Enquiries that do not lead to a sale | 12 months |
| Customer and transaction records | 7 years, to meet tax and accounting laws |
| Marketing contact lists | Until you unsubscribe |
| Cookie data | As set out in our cookie banner, typically up to 13 months |
We use reasonable technical and organisational measures, including encrypted (HTTPS) connections, access controls and secure providers. No method is completely secure. If a breach is likely to put your rights at risk, we will notify the Information and Data Protection Commission and, where required, you.
Under the Data Protection Act 18 of 2024 you have the right to:
To use any right, email sales@ppcb.co.bw with the subject “Privacy request”. We may need to verify your identity and will respond within 30 days. If you are unhappy with our response, you may complain to the Information and Data Protection Commission of Botswana (www.idpc.org.bw).
Our Website and ads are not directed at children under 18, and we do not knowingly collect their personal data without the consent of a parent or guardian. If you believe a child has given us data, contact us and we will delete it.
We may update this policy from time to time. We will post the new version on this page with a new effective date and, for significant changes, notify you by email or a notice on the Website.
Printing and Publishing Company Botswana
Plot 5647, Nakedi Road, Broadhurst Industrial, Gaborone, Botswana
Email: sales@ppcb.co.bw
Tel: +267 391 2844 · Cell/WhatsApp: +267 7311 5965
Website: www.ppcb.co.bw
Office hours: Monday to Friday, 08:00 to 17:00
